opulscape Order & Shipping Policy

---

Thank you for choosing opulscape. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with full visibility at every stage. This policy explains exactly how we handle orders, what shipping options are available, and what you can expect from the moment you check out to the moment your package arrives.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: We prepare and hand off these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after that time, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed with specialized cold-chain insulation and shipped only Monday through Thursday, so they never sit in a carrier facility over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applies automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

---

International Shipping

opulscape also serves customers in Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

---

Order Tracking & Delivery Confirmation

As soon as your order leaves our facility, we send an automated shipping confirmation email with a direct tracking link and carrier information.

If your tracking number has not arrived, or no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

---

Order Modifications & Address Changes

Because we move quickly to dispatch orders, processing begins shortly after you check out.

• If you need to correct your shipping address or change your order, please email us within 1 hour of placing it at support@opulscape.xyz.
• We will make every reasonable effort to honor your request, but once a package has been transferred to the carrier, we are unable to change the delivery address.

---

Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please contact us within 7 days of delivery so we can resolve the issue.

---

Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: opulscape
• Customer Support Email: support@opulscape.xyz
• Customer Support Phone: 13478582898
• Physical Business Address: 86west 179street, BRONX, NY 10453, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST